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A true, high performance organization is one that achieves excellent results across the full range of key measures and not only sustains those results over a long period, but continues to improve.
Australia Post's performance over the last decade measures up strongly against such tests as:
* Service performance rising steadily to a record 96.5 percent in 2002-2003 for standard letters and 99.9 percent for express;
* Standard letter price-freezing for 11 years through to 2003 (and with ongoing reductions in bulk mail prices); and
* Labor productivity running at double the Australian industry average over the decade...
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