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Essay Details:
Essay text:
Healthcare is being asked to provide high quality care with increased efficiency yet the patient population believes they are not receiving quality care. McCleave (1996) states that health care managers should look to manufacturing operations for ideas to improve quality and productivity in their organizations.
This paper will address the definition of operations management, its importance in healthcare and what operations management means to this author.
Definition
Operations management as defined by Stevenson (2004) is the management of particular aspects of an organization. This usually encompasses systems and workstation design, physical plant design and layout as well as processes needed to change raw material/inputs into a finished product or service...
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