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Essay text:
It is a structured step by step technique that focuses on finding the real cause of a problem and dealing with that, rather than continuing to deal with its symptoms. Root cause analysis is a procedure for ascertaining and analyzing the causes of problems in an effort to determine what can be done to solve or prevent them. It is a process to help managers understand problem causes well enough to achieve permanent resolution of those problems.
The goal of RCA is to find out: what happened, why it happened and what can be done to prevent it from happening again.
What happened to Nordstrom that lead to the present problem on motivating its salespeople?
? Almost 500 complaints of unfair labor practices were filed by Nordstrom Salespeople against the company
Why did Nordstrom Salespeople filed the said allegations?
? These employees feel that the customers are catered to at the expense of their own working conditions
? The current reward, measurement and compensation system oppresses these employees, placing them in an environment of constant pressure, harassment and competition
o Employees do extra mandatory workload off the clock during holidays, weekends and even breaks, uncompensated...
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Common topics in this essay:
- Dupont Analysis on JC Penney and Nordstrom
- employees are more important than customers
- happy employees make productive employees
- Nordstrom - Dissension In The Ranks
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Feedback of people who used our services.
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