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Title: ms

Essay Details:

Subject: Business

Author:

Date: October 23, 2013

Level: University

Grade: B

Length: 9 / 2638

Essay text:

Due to different levels of customer involvement service processes had categorised into four parts which are tangible action to people??s bodies (people processing), tangible actions to goods and other physical possessions (possession processing), intangible actions directed at people??s minds (mental-stimulus processing) and intangible actions directed at intangible assets (information processing). People processing is which customers need to be physically appear during the whole service delivery in order to gain the benefits of the services. It involves a high contact with the customer. Possession processing requires processing must be present, but the customer no need to be on the spot...

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