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Essay Details:
Essay text:
Mike tutors in relationship management, strategic marketing and the creation of a strong service ethos among IS/IT staff.
Mike has over 20 years experience of serving and selling to both internal and external customers. This includes spells as an IS/IT Director and as a Director of an IT services company.
Summary Of The Standard Offerings
Public or
Days In-House?
A. Account Management 1.5 Both
B. Negotiating Skills for the ICT Department 1.5 Both
C. Improving Satisfaction with the ICT Front-Line 1 Both
D. Creating a Service Culture in the ICT Department 1 OD
E. Managing Customer Expectations Variable IH
Key :
Both = Regular public courses are scheduled and the course can be run in- house with the option of adapting it to the organisation's own requirements...
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