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However, this is starting to change. It is said that many of the tools taught in total quality management (TQM) programs involve processes of reflection. Many of the TQM programs have tried to engage employees in the decisions that go into the production of products. By making each individual worker responsible for his or her work the manager, goes from a position of authoritarian leader to one of a mentor that helps the individual employee find their own answers to problems that might arise.
Reflection as defined in the article: "is the process of stepping back from an experience to ponder, carefully and persistently, its meaning to the self through the development of inferences, learning is the creation of meaning from past or current events that serves as a guide for future behavior"...
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