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Essay text:
In the book, The Leadership Pill "sharing the big picture puts everyone on the same page" (Blanchard & Muchnick, 2003).
The leader should ensure they understand that customers are not being serviced well and that change is required. Personal interviews will be performed with each manager to better understand their questions and fears, as well as assuring them of the benefits of the changes to be implemented. According to Dunn (2000), when people know what is coming whether it is good or bad they are more comfortable with change.
The leader must also explain the positive aspects of change and how this team-based, empowered organization will allow everyone to benefit from it...
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