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In the modern world in which we live where technology is advancing at an astonishing rate it is extremely important for businesses to invest in knowledge management in order to survive in the competitive environment. Knowledge management is extremely useful as everything is now becoming computerised therefore specific information can be located using a simple search function. On a business and personal level new lessons can be learnt everyday which can then be used to eradicate repetitive errors in the business environment.
2.0 Types of Knowledge Management Systems
Various research and reading has provided six knowledge management systems which can be identified as; Document Support Systems, Decision Support Systems, Group Support Systems, Executive Support Systems, Workflow Management Systems and Customer Relationship Systems (Jashapara 2004)...
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