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Essay text:
15, 2002
Press Releases:
•
Microsoft Expands Commitment to Customer Satisfaction With Enhanced Support Life-Cycle Policy for Business and Developer Products - May 25, 2004
Microsoft Resources:
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Microsoft Help and Support
Microsoft Partner Portal
Todd Parsons, General Manager, Microsoft Customer Service
Todd Parsons, General Manager, Microsoft Customer Service
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REDMOND, Wash., Feb. 7, 2006 – In the May 2005 report “Why Contact Centers Need to Evolve,” Forrester Research leaves no doubt as to the increased importance of customer service in today’s IT business world...
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