Human Resources

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Title: Human Resources

Essay Details:

Subject: Business

Author: Lynn F

Date: July 9, 2014

Level: University

Grade: A

Length: 12 / 3441

Essay text:

The report focuses on human resource issues concerned with the call centre Banco has recently established in order to provide a more competent service for its customers. This industry has rapidly grown throughout the UK within the past few years and an increasing number of businesses have integrated these methods into their services as a means to improve customer service, evaluate staff members more proficiently and ultimately improve the efficiency of the business as a whole. Call centres are at present the fastest growing part of the service sector in Europe, within the UK alone there has been an increase of 24% in the number of call centres from 2001-2005 (Mintel, 2006) The centre is located in an area of low employment; the majority of staff are full time workers, although predominantly, staff in the call centre operate on a part time basis...

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