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To have an idea of its magnitude have a look at the organisational structure (appendix 1). In the UK alone it has 1700 branches, approximately 3000 ATM machines, over 42 000 cash machines and over 54 000 employees.
Understandably a company the size of this needs and has a lot of departments. Because of the amount of branches, employees and departments it is hard for them to all work together to provide customer satisfaction. However one of the main priorities for every department is customer satisfaction. Although all the departments don't work together each department is very large and have there own strategies and are divided into sections that do work together to provide customer satisfaction...
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