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According to the objective of "customer focus", it is a problem that the company doesn't provide the formal "on the job" training, the new staffs might don't know what to do, so they won't have a professional job performance and they can't serve efficient working to customers. Marthins and Jackson defined that "on the job" training (OJT), people do learn from their job experience, particularly if these experiences change over time. A manager or supervisor who trains an employee must be able to teach, as well as to show, the employee what to do" (Marthins 2000, p335)
2.1.2 Gender and Race Discrimination
According to the chart of "statistics on employees working in MAPS (2002)", we can find that, in Operation Division there is only 11...
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