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Essay Details:
Essay text:
Resources need to be made available to assist the branch manager.
2.0 INTRODUCTION
This report seeks to analyse the problems facing Branch 5446 and it’s branch manager. Assessment of the reasons for the problems are taken from the perspectives of Human Resources, Operations, Marketing, Finance and Accounting, and Information, with recommendations being made to improve the performance of the branch.
3.0 PROBLEM OVERVIEW
The branch is under performing in all areas of the Balanced Score Card (BSC) as implemented by the Halifax (Kaplan & Norton 1998). The 4 quadrants of the BSC and the Halifax’s ‘Theory Z’, and the problems facing the branch manager are compared against the 5 key perspectives of performance management...
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