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Global Communications Problem Solution 13

Global Communications Problem Solution

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Title: Global Communications Problem Solution

Essay Details:

Subject: Business

Author: Martin H

Date: September 6, 2014

Level: University

Grade: A

Length: 10 / 2735

Essay text:

As part of cost cutting measures, some of call center operations will be outsourced to India and Ireland where resources with higher technical sophistication can be found at lower cost. They had good strategy to solve the problems but they failed to properly manage communications between stakeholders. They did not introduce any development programs to help employees take up new carrier opportunities. Global Communications was not very well prepared to handle “Workplace Emotions and Attitudes” (McShane & Glinow, 2004). They did not plan to handle the resistance of employees and the union towards outsourcing jobs overseas...

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