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Global Communications Gap Analysis 15

Global Communications: Gap Analysis

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Title: Global Communications: Gap Analysis

Essay Details:

Subject: Business

Author: Myrtle C

Date: February 23, 2017

Level: University

Grade: A

Length: 2 / 600

Essay text:

However, by outsourcing these jobs to India and Ireland, Global Communications must lay off thousands of domestic technical call center employees. Due to a lack of communication between Global Communications and the Union, the Technology Workers Union has chosen not to support Global Communication's new strategy in outsourcing the technical call center positions to India and Ireland and will not partner with them unless Global Communications restructures their global strategy. Situation Analysis Issue and Opportunity Identification Global Communications has three primary issues that face it in implementing its new business strategy: restructuring its technical call centers, developing a more sophisticated technology for its customers and re-establishing its professional relationship with the Technology Workers Union...

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