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Essay Details:
Essay text:
The decision to outsource some of their call centers to other countries would result in a large number of lay offs as well as relocations and would likely not be well received by their workers or the union. The manner in which GC handled this situation was not up to par with how they could have handled it. There was a problem with communication as well as conflict and this will be seen in the examples set forth below.
Situation Analysis
Issue and Opportunity Identification
The telecommunications industry has faced an increase in competition. Long distance, wireless and local services have been the topic of discussion and stress for many companies...
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