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Essay Details:
Essay text:
GC is looking to improve profitability through reduction in costs by outsourcing part of customer service jobs (University of Phoenix, n.d.). This paper will discuss issues, opportunities, and analyze alternative solutions.
Situation Analysis
Issue and Opportunity Identification
Global Communications has been experiencing a significant decline in its profitability over the past three years. Telecommunication market is saturated with many providers. Cable companies are able to provide local and long distance services just as Global Communications has done in the past. The senior leadership was asked to create a cost-cutting plan that would increase the company’s profitability...
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