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354). Their actions had a significant impact on organization behavior and organizational commitment due to job security fears (McShane & Von Glinow, 2004, p. 127-128). The union lost trust and perceived management as trying to manipulate around current contract conditions and set industry precedence (Kreitner & Kinicki, 2003, pp 521-525).
Situation Analysis
Issue and Opportunity Identification
Management failed to communicate effectively with the union and employees about its plan to market and transform Global Communications (GC) into a global corporation. Management did not fully consider the ramifications to the union and GC employees when they planed to downsize domestic call centers and outsource to consumer call center overseas...
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Common topics in this essay:
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