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In an effort to be competitive in this ever-changing global market, Global Communications introduced new services for consumer and small business customers to secure growth in the market. Global Communications executive team introduced measures that would cut cost and hopefully, increase company profits. Global Communications is planning to outsource its technical call centers to Ireland and India. Prior to implementing this plan, the company must address and explore all issues and opportunities in order to realize a profit in the telecommunications industry. As all issues and opportunities are addressed, Global Communications must keep in mind the employees who will be positively or negatively affected by their decision...
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