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The wife order prime rib and was not pleased with the rib or the serve of the waitress. After paying for the meal she submitted a customer comment card in the comment box. The waitress then took the comment card from the box and destroyed it. This incident caused the waitress her job. She was fired.
We can assume from this case that the waitress did not want the incident known. She may have taken other comment cards and have never been caught. We can also assume this is an isolated incident that the waitress made a big mistake. Looking at the ethical issues a comment box should be managed by the manager or higher...
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