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This is innovation. They have first-mover advantage in name recognition because of this innovation. This has helped them to remain the industry leader since 1973.
Technology and Communication: Federal Express uses and continues to search for new technology. They allow spending of $1billion a year, 10% of total revenues, for information technology. That commitment keeps customers from switching to other providers. Federal Express also has excellent communication with their customers. They use tracking devices on all shipments, and customers can find out where their shipment is through many different avenues including a user-friendly Web site...
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Common topics in this essay:
- 2. Strategic Quality Management and Customer Satisfaction Paper
- FedEx Swot Analysis
- FedEx and American Express
- FedEx quality
- Federal Express B
- Federal Express Corp. v. Holowecki ET AL
- Federal express
- How would International Financial Reporting Standards affect the quality of Canadian accounting information?
- Strategic Quality Riordan: Management and Customer Satisfactio
- Succession planning for Federal Express Corporation
- Federal Express Evaluation
- Information Technology And Quality Customer Service
- Measuring Customer Service at American Express
- Accounting And Reporting Standards For The Federal Government
- IMPROVING QUALITY OF SOFTWARE DEVELOPED IN SMALL ORGANIZATIONS
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