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FedEx did not become the largest shipping company by chance, they did it by focusing on their customers needs and making quality in their services a top priority.
FedEx uses many different systems to maintain, monitor, or improve quality. The main quality control system is called (TQM) Total Quality management. This TQM system incorporates programs such as a formal Quality Improvement Process (QIP). The philosophy of the QIP program is that quality must be a way that FedEx does business not part of the time, but all of the time. As a result sayings such as "Do it right the first time", "Make the first time you do it the only time anyone has to", and "Q=P" (quality = productivity) are important parts of the FedEx culture...
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