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Essay Details:
Essay text:
The boom in e-business, home shopping networks, and mail-order catalogs for manufacturing has created exciting new opportunities for FedEx. No longer just an overnight package shipper, FedEx is a full-service logistics provider, planning the flow of goods and information between customers, retailers, and suppliers.
Fueling the company's growth and success has been the development of strategic information systems that enable FedEx to provide better-quality service to its customers. The FedEx Information Technology Division (ITD) supports all computer-based functions of the company, including all customer computer use, such as ordering FedEx services and tracking delivery status...
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