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Instead of telling the customer that they could not receive the equipment for free, the sales representative ate the cost. I caught wind of this and advised the representative he either stay honest with the customer or tell the truth or I would go to his superior with this information. The sales representative told the customer and rapport with the rep and the customer was established. By discounting the equipment and advising of the situation both parities were satisfied. I am choosing to place honesty as my first value because without it we can never get to the root of the problem. Without honesty, more problems can occur because everyone included in the decision making process isn't honest...
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