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emotional intelligence

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Title: emotional intelligence

Essay Details:

Subject: Business

Author: Laura J

Date: January 14, 2015

Level: University

Grade: A

Length: 2 / 393

Essay text:

For examples, a person in sales should be able to interact well in a social environment and possess high emotional intelligence. Can people be emotionless? Are there gender differences regarding emotions? Felt emotions are an individual's actual emotions whereas displayed emotions are those that are organizationally requires and considered appropriate in a given job. Displayed emotions are not innate; they are learned. For example, employees of McDonalds are trained on hospitality and are required to greet the customer with a smile as well as be friendly and courteous. Emotions play a well defined role in our everyday lives during and outside of work...

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