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BA has stood strong with their standards and as a result is able to avoid a significant amount of loss, therefore; BA is able to move forward with minor threat in relation to its competition.
Present strategy at BA is to concentrate on what can be controlled, in a meeting dated 01/07/08 the 2008 goals for BA were identified as retention of deposits, and monitoring behaviors. BA associates are normally held to higher standards in terms of customer service, under the new level of expectations there is a demand to raise the bar in order to maintain customer loyalty. Although BA cannot control the economy there are certain measures that ensure BA can control the way their team handles customers...
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