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One example of improving the service showed up on C-306 of the case. It took place "when eBay introduced a feature that referred losing bidders to similar auctions from other eBay sellers, eliciting a strong outcry from the community. Sellers demanded to know why eBay was stealing their sales ?"
One man complained in his listing how "eBay's new policy of screwing the folks who built them." Basically, this complaint caught the attention of Omidyar and Whiteman, who ended up meeting with the seller in his own home. After meeting with the man for 45 minutes, eBay decided they needed to change their policy...
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