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Anticipating the unpleasantness, we are tempted to handle them indirectly or avoid them altogether. However, as author Holly Weeks writes, "dodging issues, appeasing difficult people, and ignoring antagonisms is costly for managers and companies alike." In her article, "Taking the Stress Out of Stressful Conversations," Ms. Weeks gives instruction on navigating difficult conversations. Her advice is immensely valuable for leaders facing tough talks.
KEYS TO NAVIGATING TOUGH TALKS
1) Clarity
In an effort to soften the blow, some leaders mislead difficult conversations and unintentionally create confusion...
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