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Essay Details:
Essay text:
Most of the central ideas of TQM are contained in "Out of the crisis".
The 14 points seem at first sight to be a rag-bag of radical ideas, but the key to understanding a number of them lies in Deming's thoughts about variation. Variation was seen by Deming as the disease that threatened US manufacturing. The more variation - in the length of parts supposed to be uniform, in delivery times, in prices, in work practices - the more waste, he reasoned.
From this premise, he set out his 14 points for management, which we have paraphrased here:
1."Create constancy of purpose towards improvement". Replace short-term reaction with long-term planning...
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