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To achieve this objective, he incorporated a customer-centric philosophy in his company.
His focus on concrete issues like cutting operation costs, improving delivery time, and maintaining customer service is the underlying force that has driven the company. Michael Dell's establishment of the "direct model," as well as his exploitation of the benefits of the Internet, has contributed vitally to the company's successes in both the US and overseas markets.
The basis of the "direct model" is to improve efficiency by effectively eliminating the intermediaries thereby allowing the company to speak directly to the customer...
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Common topics in this essay:
- Direct from Dell
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- Disney's Customer Service Model
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