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Essay text:
In the post World War II era as production of products in America rose, the quality of those products diminished. At the same time other countries such as Japan were not experiencing the same quality issues.
The secrete to successful quality control was in the method of product management the Japanese were using. The Japanese organizations used an approach which motivated all employees and organizational functions to provide a consistently high quality product. America took some time in developing the same dedication to quality control. The slow response of American businesses was due to the initial excuse making phase, and the inability to clearly define what is meant by Total Quality Management (TQM)...
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