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It is a very successful business now currently having 22 stores, with each employing 6 front-line managers. One of the problem experienced in this growth pattern was that recruiting and selecting adequately trained store managers and department supervisors. Kendall's pervious policy was to hire people with prior managerial experience in other retail outlets. However the current managing director Louise Kendall had questioned this practice, she felt it was costly since Kendall had to pay more to lure a good employee from other retailers and in addition, the employees had to be retrained in Kendall's methods...
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