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Customer Service Benchmark

Customer Service Benchmark

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Title: Customer Service Benchmark

Essay Details:

Subject: Business

Author: Zena H

Date: May 6, 2017

Level:

Grade: A

Length: 10 / 2972

Essay text:

The priority is the standard that the benchmarking companies use to have long-term success. Nordstrom Inc. Benchmark Assemble a focus group or workshop full of people from large retailers and one is sure to hear plenty of reasons why providing good customer service is difficult, expensive, far from cost-effective, and even downright impossible. Then casually mention that Nordstrom is coming to town, and watch the excuses fade into uncomfortable silence. The steady growth and almost legendary customer service stories that surround this Seattle-based fashion specialty retailer inspire both admiration and dread among competing merchants nationwide...

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