customer service

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Title: customer service

Essay Details:

Subject: Business

Author: Ernest M

Date: December 19, 2013

Level: University

Grade: C

Length: 5 / 1495

Essay text:

These are said to run for no longer than a week at a time and should last around 15mins. These surveys will usually start with a main question to rate the customers overall satisfaction with the company. Then they will go on to questions on accuracy, satisfaction of the service they received and information they received into more detail. Real time surveys Mclean-conner(2006) says that these surveys are completed at the end of a customers transaction. These are usually surveys which use IVR interactive voice response to select customers at random to ask the customers brief questions. The advantage of real time surveys is you can gain information on the recent changes of the company, however many customers have a negative view over IVR systems and they may think negatively towards the company if they were asked to take part in one...

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