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Bean, Microsoft, Motorola and Novell. The Malcolm Baldrige National Quality Award criteria and framework were used as the basis for the Standard.
The Standard provides a performance-oriented model that works extraordinarily well for these environments. For example HealthNow, Dell, Microsoft, DHL, General Motors, and many other organizations used the Standard as a performance model for "internal" call centers.
COPC-2000® Performance Management System is the set of management practices and the training designed to - a) Reduce the cost of providing the services, b) Improve customer satisfaction through improved service and quality, c)Increase revenue...
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