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Some criteria of evaluation of brands may include price, brand image, taste, functional characteristics, style and sometimes the way the consumer “feel” about a product.
Consumer evaluation of brands involved both cognitive and psychological processes in selecting a course of action from multiple alternatives. The consumer decision-making process model (fig 1) will provide useful insights as to how consumer form evaluations of brands and how marketers seek to influence this process.
Fig 1: The customer decision-making process and its five stages
Source: guuui.com, 2007
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