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The climate in which the parties to a conflict are attempting to manage the conflict will be more constructive when their communication behavior is supportive. According to Folger et al, this communication style is more problem-oriented so rather than trying to get someone to do what the speaker wants, the problem is stated to be dealt with. This form of communication preserves relationships while addressing the problem in the most effective manner. There are eight attributes of supportive communication. The first as aforementioned, is to be problem-oriented, not person oriented. You should always direct the statement towards the problem, staying away from comments that become personal...
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