Cisco Case Digest

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Title: Cisco Case Digest

Essay Details:

Subject: Business

Author: Wilburn F

Date: August 28, 2016

Level: University

Grade: A

Length: 2 / 425

Essay text:

These include real time access to data, tools and other resources, and online learning. The intranet also serves as a community meeting hall, an internal portal through which messages that reflect Cisco's culture and core values are broadcasted. Cisco's website cisco.com is a focal point of its customer interface. The site provides around-the-clock customer assistance including problem diagnoses and solutions. As a result, over 80% percent of Cisco's technical support is delivered online, saving the company nearly $506 million in the process (as of 2000). Another benefit is the integration of e-commerce, as order and fulfillment is automatically processed, resulting in productivity gains of 60% for Cisco, and 20% for its customers...

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