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By placing the decision making and the convenience of trading in the customer's hands, Schwab made this service exciting and cost effective to customers, thus making many investors satisfied Schwab customers.
Schwab also created customer value. Analyzing the firm's success I noticed that Schwab delivers outstanding quality in service. Schwab provides customers service online as well as in his branches. This service includes technical support as well as investment tips and investment education information for all existing clients as well as future clients. Schwab also established a Value- Delivered Networks with many companies which offer customer discounts and promotions...
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