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Essay text:
They can't really add value
-Whole point of channel is to add value
-Customer Service- important because every other part of logistics supports customer service. ?Service Costs.
-What customer service is- some think of it as an activity (something that they just do. Have a customer service department). ?It brings complaint resolutions.
Others may view it as a performance measure. ?Example: Has to be completed within 48 hours in order for it to be good customer service.
-Some might think of it as a corporate philosophy
1. Dependability- Most important. Example: The product is on the shelf...
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Common topics in this essay:
- customer service
- Channel line
- Customer Acquisition And Keeping Customers In Today’S Volatile Market
- Customer Service
- customer service
- customer service
- MANAGERIAL AND CUSTOMER COSTS OF PRICE ADJUSTMENT:
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