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I believe that there is always a way to improve the communication process to be more effective, but when it comes to the Tylenol crisis; I think that it was handled in a very professional and accurate way. The inside communication as well as the outside were kept with very informative information.
Some of the tools and techniques that were used to inform, motivate and influence the public were the parent company, Johnson and Johnson pulling the products from the shelves in a quick and responsive manner, which showed them that there was something wrong with the product.
Although; it is not stated in the 6...
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