Case Study

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Title: Case Study

Essay Details:

Subject: Business

Author: Nicole B

Date: December 1, 2011

Level:

Grade: A

Length: 2 / 340

Essay text:

Despite being "old establishment" 39 years old Muthu's Curry and 12 years old Gayatri, Muthu's Curry CEO pointed out "even the best fish head curry in Singapore can be ruined by 45-minutes wait for an entree or bill." Although fast service is crucial, but how to get customer satisfaction and possible repeat patronage? This is what the both eateries have done....... Both eateries waiters are being equipped with wireless gadgets to speed up the order-taking process. Muthu's Curry staff attend customers by using PDAs, which transmit orders over WI-FI directly to any of the 5 kitchen printers in the restaurant...

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