Cas Sigtek

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Title: Cas Sigtek

Essay Details:

Subject: Business

Author: Robert M

Date: February 3, 2017

Level: University

Grade: A

Length: 1 / 267

Essay text:

According to the credo, the Ritz Carlton experience consists of “enlivening the senses, instilling well-being and fulfilling even unexpressed wishes and needs of your customers” or in one term “genuine care”. Genuine care can only be achieved with exceptional employee commitment. The main belief of the Ritz-Carlton Hotel Company is the customer satisfaction, achieved by delivering the highest level of service. Guests have to be treated with the uttermost respect and dignity, from the warm and sincere greeting to the fond farewell, always personalized and highly professional. Personalization establishes long lasting customer relationships, as the customer feels like he is getting preferential treatment...

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