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Essay Details:
Essay text:
A way to proactively monitor the end-users experience for both connected and unconnected devices and immediately respond to issues before the customer has to identify them and bring them to the attention of their vendor.
Xerox primary goal set in 2000 was to create the best customer experience, above and beyond any vendor in the industry. As a result, Xerox has created a new approach to proactive service as well as software called Sentinell.
The old service model for every MFD dealerships and many companies is reflected in the following workflow.
1. End user identifies issue with device 2. End user calls College or MFD provider generic help desk 3...
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