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Business Process Management 1

Business Process Management

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Title: Business Process Management

Essay Details:

Subject: Business

Author: Emily S

Date: May 19, 2013

Level: University

Grade: A

Length: 5 / 1291

Essay text:

Davenport (1993) defined process as a structured, measured set of activities designed to produce a specified outcome for a particular customer or market.W e need to realize that these processes might be performed routinely by members of staff of the organisation who are also the operators, without bearing the ultimate end results in mind. The operators carry out their duties normally as expected of them. This oftentimes leads to business processes being carried out but desired end results not fully achieved and therefore little value added. Objectives When we say processes here, it is not as per systems or technology but it involves people and the methods of performing these operations, as Smith and Fingar (2003) pointed out, process management is not another form of automation...

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