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Essay Details:
Essay text:
Key Result Areas
Presentation ? Dana's Gourmet Kitchen is a first class gourmet take-away so therefore they wish to maintain a professional appearance.
Areas targeted to maintain are ?
? General appearance of shop. Floors are clean where customers enter and exit as well as rest of shop.
? Staff appearance. All staff must abide by the shops dress standards, this include being neat and tidy
Customer service ? Employees of Dana's Gourmet Kitchen are to follow the five steps of customer service when dealing with customers.
1. Greet customer ? Be happy make sure you make them feel welcome
2. Requesting of Pizza/Pasta product they wish to consume ? "Can I help you with anything there?" "What would you like to today sir/madam"
3...
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