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Essay Details:
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Essay text:
values.
B.T. Groups structural problems.
· Under attack about its treatment of competitors.
· B.T. is being forced to make major structural changes by Ofcom.
· Ofcom faced with difficult decision ? must ensure fair trading but would like to encourage the kind of investment in new technology that B.T. can afford.
· Only total split of B.T. Wholesale from the B.T. Group will satisfy competitors who feel that B.T. Retail has the advantage.
· No incentive for B.T. Wholesale to split as currently B.T. Retail is a captive customer.
· Head of Retail, Pierre Danon, has demanded right to circumvent prices charged by B...
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Common topics in this essay:
- Customer Satisfaction Survey
- A RELATIONAL STUDY ON CUSTOMER SATISFACTION, TRUST , SWITCHING BARRIERS AND OVER ALL CUSTOMER RETENTION IN THE CONTEXT OF UNITREND LTD.
- CUSTOMER SATISFACTION SURVEY:
- Customer Satisfaction
- Customer Satisfaction
- Customer Satisfaction
- Customer Satisfaction
- Customer Satisfaction
- customer satisfaction
- customer satisfaction
- customer satisfaction
- Improving Customer Service
- Nature Of Customer Focus
- how to increse customer satisfaction
- Future Trends of Broadband
Feedback of people who used our services.
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