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Non-verbal communication is crucial in the field when customers come to close contact with personnel. It creates from 60-90% of the whole meaning of the sent message and therefore it is important to master in its parts. It is significant to understand the cultural differences, since people can react and perceive the message differently. Hotel Srdiecko is facing the problem how to solve these issues and what would be the best solution. It is obvious that Hotel's staff has to learn and get comfortable in this part of communication.
Possible solutions how to solve the non-verbal communication problem are:
1...
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