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So considering this, for Benihana restaurant it is not only the responsibility of the top management Rocky but of the entire team. TQM emphasis on the organization’s input , process and people , the team work and team involvement and empowerment is key beside clear vision mission and strategic objective.
TQM should be practiced in all activities by management, chefs, waiters ,front door staff , cleaning staff ,marketing , material and contracts people and all other involved in design , production and delivery of the goods and services.
The main benefits of implementing TQM at Benihana is customer satisfaction and achieving organizational objectives...
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