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Thus, it is a learning tool for an organization to address employee concerns and to correct ongoing problems. For example, Vertrue, a Stamford, Connecticut, company that operates seven call centers in North America, uses exit interview data to create profiles of candidates with the best potential for staying with the company for an extended period of time, As a result, Vertrue, which has 2,000 employees, now boasts a turnover rate less than half of the industry average (which has been estimated to be as high as 300 percent a year) 2 . Similarly, Don H. Harris, a manager of staff development for Belk Sores Services in Charlotte, North Carolina, credits the use of exit interviews in his article entitled “The benefits of exit interview” with a decline in his organization’s IT turnover rate (please see table below) since the company implemented several changes such as improvement in benefits program, continual training, and upgrading salary range following the comments from the departing employees...
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Common topics in this essay:
- Benefit of exit interview
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